Hudson Valley Motorcycles

Picked up my Multistrada V4S from HVM. I live about 2 and a half hours away and worked with Duane to strike a deal on my new multi. He made the process incredibly easy. Answered all my questions, was extremely knowledgeable about all the ins and out of the bike. From recalls to factory replacement parts, even had the updated phone pocket fitted for me and ready for the day I picked it up. All this with less than a weeks notice. When I arrived he was there to greet me showed me the bike and introduced me to Teddy who walked me through everything I needed to know about the bike and more. They both made the transition incredibly seamless and took the time to answer all my questions and more. Teddy even gave my wife some great advice on her search for her next bike! I had a wonderful experience and can’t recommend Hudson Valley Motorcycles enough. The bike is incredible, the experience was incredible, but the people made it truly special. Thank you for a Christmas I’ll remember forever!

Here's a little story. Last year I reached out to Teddy about an Energica, and he told me that he'll let me know when they'll have them for a demo ride. Fast forward, out of the blue Teddy messaged me about an Energica at the shop waiting to be picked up. He asked if I wanted to come and see it. From the interaction I've had with Teddy that day, for almost an hour we talked about bikes, electric bikes, electric cars, I almost stayed there for another hour. If a person emails me a year later, knowing my interest and not wanting to sell me something, that's a good place to come back to and do business, because they're doing this for love and enjoyment. Hard to find a motorcycle place like that these days. I'm looking forward to picking up my energica from you in a couple of months.

Amazing experience start to finish. They made my re-entry to riding after 16 years completely seamless. Made the trip down from Syracuse on a Saturday to test ride the bike. The bike was delivered to my house the following Saturday for a very reasonable cost. No pushy sales and Duane was very patient with me. Brandy answered all of my questions about accessories that were delivered with the bike also. Thanks again to Duane and the team at HVMC!

This is an amazing dealership with some great people! I ending up buying my first Ducati from Hudson Valley Motorcycles because I could not find a white V2 anywhere. This dealership, Andrew specifically, helped me through the buying process and shipping options as I am from Texas! Due to some unfortunate events I ended up driving up to New York from Texas to pickup my bike (3300 miles and 53 hours). The whole time the dealership was very helpful and responsive and there for questions all the way through the process. Even after getting back to Texas with the bike the dealership still checkon me and the bike! Great customer service and I they will be getting my business again despite the long distance!

Absolute arrogance when a business is run by an entire family, there is no transparency when it comes to customer discrepancies. For example, you are selling a used bike two years old for a higher price than the current year model, and adamantly refuse to negotiate a counter offer. Reply to an email request at a snail pace. And use words like “we have the right to fire a customer”, when confronted on issues like poor customer service. Probably deleted all the bad reviews.

So I ordered a Panigale V2 from Andrew at Hudson Valley motorcycles back on May 4th. The whole time he stayed in contact with me and let me know what was going on. The whole process I was quite impatient but he was never rude and answered my questions through text or call within minutes. I ended up getting the bike over the weekend and I love it!! I drove 5 hours from Rochester New York to get there and I would do it again to deal with them. Great customer service and great people. I also bought a helmet, jacket, and gloves from them. They gave me 10% off for getting a new bike from them. Teddy and Geech ( I think it's Spelled lol) were awesome!!! They showed me how the jacket should fit, help me pick out a helmet, talked about their riding experiences, going to the track, and all types of stuff. The service guys helped me load my bike into my truck. Really great guys. Definitely going to buy another bike from them. Worth the drive. Thanks especially to Andrew for dealing with me 🤣 Happy Customer - Joel Hills -